Client’s rights

Sperber Kahan Law Group PLLC strongly encourages clients to understand and exercise their rights.

You are entitled to be treated with respect and courtesy at all times by your attorney and the other staff members in the office.

You are entitled to have your legal matter handled competently and diligently by your attorney, in line with the professional standards. If you are dissatisfied with how your matter is being managed, you have the right to terminate the attorney-client relationship and discharge your attorney at any time. (In some cases, court approval may be required, and your attorney may have a claim for services rendered up to the point of discharge.)

You are entitled to your attorney’s independent professional judgment and undivided loyalty, free from any conflicts of interest.

You are entitled to reasonable fees and expenses, and your attorney must explain how these will be calculated and the manner and frequency of billing, either before or within a reasonable time after starting the representation. You can request and receive a written, itemized bill at reasonable intervals. You are under no obligation to agree to any fee arrangement you find unsatisfactory. In the case of a fee dispute, you may have the right to seek arbitration. Your attorney will provide the necessary information regarding arbitration or upon your request.

You are entitled to have your questions and concerns addressed promptly and to receive timely replies to your letters, phone calls, emails, faxes, and other communications.

You are entitled to be kept reasonably informed about the status of your case and to have your attorney promptly respond to your reasonable requests for information, including copies of relevant documents. You should receive enough information to actively participate in the development of your case and make informed decisions regarding your representation.

You are entitled to have your attorney respect your legitimate objectives. Specifically, the decision to settle your case rests with you, not your attorney. (Court approval may be required for settlements in some cases.)

You have the right to privacy in your communications with your attorney, and your attorney is obligated to protect your confidential information as required by law.

You are entitled to have your attorney conduct themselves ethically, in compliance with the New York Rules of Professional Conduct.

You cannot be denied representation based on race, creed, color, religion, sex, sexual orientation, age, national origin, or disability.